topic Re: New fibre installation in Broadband

New fibre installation

GCROSS — Thu, 19 Feb 2026 10:12:40 GMT

Last week on 19th Feb I had a new fibre install. A couple of weeks prior Openreach had installed a new fibre optic cable from the pole to grey box outside.

Sky engineer fitted an ONT box and optic cable to the grey box.

We had a red light on the PON/broadband.

Sky engineer tested his wire that was fine but Openreach cable had a load of cracks so there was no signal. He said they hadnt tested it as he had no readings recorded.

He had to reinstall the old cable necessitating another hole drilled through the wall and temporarily fitted the old box so we could have internet.

He said he had reported it and Opereach would re attend to fit a new cable. They would test it and remove the old temp socket and cable that was left dangling.

Yesterday I had a text of Sky stating everything was now active.

On checking the red light was now green so I connected the ethernet cable and swapped over to full fibre no issues 🤞

HOWEVER

The old cable has not been removed nor has the temp socket that dangling on two thin wires.

So my question is how do I get somebody to remove this as promised?

My contract I guess is with Sky but I just cant speak to anybody and virtual assistant is usless in this case.

Re: New fibre installation

JimM1 — Thu, 19 Feb 2026 10:25:25 GMT

@GCROSS You are correct sky does need to organise it all for you, dial 150 from your connected landline phone, that is the best way to do it!

Re: New fibre installation

GCROSS — Thu, 19 Feb 2026 10:55:03 GMT

I dont have a landline

Re: New fibre installation

JimM1 — Thu, 19 Feb 2026 11:54:39 GMT

@GCROSS You do have a landline, there is not a sky system that does not have sky Talk as part of the package! See this linked post below and follow!

Answered: Re: Inbound sky contact telephone number | Sky Community

Re: New fibre installation

GCROSS — Thu, 19 Feb 2026 12:25:00 GMT

I only have a mobile telephone and thats not on Sky. Im not buying a phone just call them!!!

Thanks though Ive sorted it another way.

Sky were no help at all. Had tonreport to Openreach myself.

Terrible customer service from Sky considering how much they charge.