topic Re: Wifi connection in Broadband https://helpforum.sky.com/t5/Broadband/Wifi-connection/m-p/5215179#M552777 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4620036">@ChelseaT2025</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Thu, 19 Feb 2026 09:41:29 GMT caesarome 2026-02-19T09:41:29Z Wifi connection https://helpforum.sky.com/t5/Broadband/Wifi-connection/m-p/5215101#M552764 <P>I received a prompt on my phone that my wife connection had an error and to follow the image that most looked like my setup, but none of them look like my set up. I tried unplugging and replugging everything in and all the service lights are green but none of my devices will connect. I keep receiving the error prompt.&nbsp;</P> Thu, 19 Feb 2026 02:07:07 GMT https://helpforum.sky.com/t5/Broadband/Wifi-connection/m-p/5215101#M552764 ChelseaT2025 2026-02-19T02:07:07Z Re: Wifi connection https://helpforum.sky.com/t5/Broadband/Wifi-connection/m-p/5215179#M552777 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4620036">@ChelseaT2025</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Thu, 19 Feb 2026 09:41:29 GMT https://helpforum.sky.com/t5/Broadband/Wifi-connection/m-p/5215179#M552777 caesarome 2026-02-19T09:41:29Z