topic Re: Poor wifi connection upsairs in Broadband

Poor wifi connection upsairs

Kim208 — Thu, 19 Feb 2026 08:00:50 GMT

Good moring

i live in a 3 story house where most of our living space is upstairs, living room is on 1st floor and bedrooms and office on 3rd floor

our router is potioned in the dining room on ground floor and although connection is ok there and sometimes in living room we are experiencing buffering and drop outs on the other floors. In the past with viegin i had 2 pods that boosted the wifi in the house so connection wasnt effected if this something you can provide?

Re: Poor wifi connection upsairs

caesarome — Thu, 19 Feb 2026 09:39:09 GMT

@Kim208

Try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

Select "No, I still need help" at the bottom on the above link.

Re: Poor wifi connection upsairs

TimmyBGood — Thu, 19 Feb 2026 09:39:34 GMT

@Kim208 wrote:

In the past with viegin i had 2 pods that boosted the wifi in the house so connection wasnt effected if this something you can provide?

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all.

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.