topic Re: No WiFi in Broadband

No WiFi

sue+brooks — Thu, 19 Feb 2026 08:34:38 GMT

Again I have no WiFi. This happened on Saturday too 14th Feb. But not this long it's been down all night. My service tells me there is an issue I my area, same as Saturday. Really and these people want me to pay £50 a month. Give me better service for that price.

Re: No WiFi

TimmyBGood — Thu, 19 Feb 2026 09:34:41 GMT

@sue+brooks wrote:

Give me better service for that price.

No ISP guarantees an uninterruptible connection: that's just not possible given the topology of the national network.

You could choose to pay more to use a service provider which has automatic failover to cellular data in the event of a fixed-line outage.

Re: No WiFi

caesarome — Thu, 19 Feb 2026 09:40:40 GMT

@sue+brooks

You would qualify for broadband compensation credit as per this:

https://www.sky.com/help/articles/auto-compensation