topic Re: WiFi dropping out in Broadband

WiFi dropping out

Nicky556 — Sat, 14 Feb 2026 11:31:16 GMT

WiFi keeps dropping out. Done test connections online and apparently all is well but keeps dropping out.

Re: WiFi dropping out

JimM1 — Sat, 14 Feb 2026 12:09:56 GMT

@Nicky556 What do you see from the link below if anything!

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start

Re: WiFi dropping out

Nicky556 — Wed, 18 Feb 2026 12:59:40 GMT

Thanks we received a new hub, but that's now not connected to the app, although we are still receiving WiFi. I've started a separate discussion on that. Thanks for your help.

Re: WiFi dropping out

JimM1 — Wed, 18 Feb 2026 13:04:23 GMT

@Nicky556 Answered other posting for you also!