topic Re: Intermittent WiFi in Broadband

Intermittent WiFi

Elizabeth0209 — Wed, 18 Feb 2026 10:42:41 GMT

My WiFi keeps disconnecting intermittently.

Re: Intermittent WiFi

SarahK3 — Wed, 18 Feb 2026 11:11:44 GMT

The same thing keeps on happening to me, I've restarted my router numerous time and even done the check to see if there's anything happening but it says all is fine.
is there anything else I can do.

Re: Intermittent WiFi

caesarome — Wed, 18 Feb 2026 12:17:51 GMT

@SarahK3 @Elizabeth0209

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.