topic Re: No internet in Broadband

No internet

kingoftheroad — Wed, 18 Feb 2026 10:12:49 GMT

Internet as stopped working. Service checker says everything okay but it's definitely not. Unplugged router but only 2 green and 2 orange lights come on

Re: No internet

caesarome — Wed, 18 Feb 2026 10:17:15 GMT

@kingoftheroad

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Re: No internet

Kinderegg — Wed, 18 Feb 2026 10:17:39 GMT

Mine is doing exactly the same!

Re: No internet

JimM1 — Wed, 18 Feb 2026 12:44:49 GMT

@Kinderegg Then here is another also!

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test! This should determine if there's an identified fault affecting multiple households.
https://www.sky.com/servicechecker