topic Re: Slow Broadband in Broadband

Slow Broadband

Phlize — Tue, 17 Feb 2026 18:29:49 GMT

I've run the 30 day service checker and it has confirmed that the last two days have seen speeds of 3.7 & 1.9 !!

I can't find anyway of reporting this or getting a human to help.

I've tried 150 and a couple of other numbers but all I get is a bot !

How do I get this fixed please?/

Cheers

Phil.

Re: Slow Broadband

JimM1 — Tue, 17 Feb 2026 18:43:51 GMT

@Phlize You call 150 and listen to the prompts, hold on and speak with Customer Service, 8am to 8pm!

Re: Slow Broadband

Daniel0210 — Tue, 17 Feb 2026 18:44:06 GMT

@Phlize

If the broadband has become slow see this link

https://www.sky.com/help/articles/broadband-diagnostic-start

When calling Sky all calls will start automated (aka 'the bot') which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

Re: Slow Broadband

Phlize — Tue, 17 Feb 2026 20:23:01 GMT

thanks I'll try 150 again.

I tried it this morning and did hold on not saying anything but it went into a continuous tone eventually.

When I tried again it didn't even ring.

Pretty poor customer service really.