topic Re: Cheated by sky in Broadband

Cheated by sky

Aditya1011 — Fri, 06 Feb 2026 14:44:40 GMT

I’m posting here after exhausting normal customer service routes and going in circles.

I contacted Sky to arrange a home move. During the first call, I was told broadband speeds at my new address would be much lower and that it didn’t make sense to continue my existing contract. I was advised to re-contract mid-term so I’d get a 14-day cooling-off period and could cancel without penalty. I relied on this advice.

A few hours later, unsure if this was correct, I visited the Sky store on Buchanan Street, Glasgow. The store staff connected me to Sky customer service on speakerphone. That advisor explicitly said I had been treated unfairly by the first person and clearly promised that although my speed would reduce, my monthly price would remain £27 (same as my existing contract). I was told to ignore automated emails showing £43 as the price would be manually corrected. This was confirmed multiple times and witnessed by store staff.

Despite this, my account now shows £43 per month. Sky says there’s no record of what was promised, and I’m being passed between advisors with no ownership.

This isn’t a simple billing query — it’s contradictory advice, broken verbal assurances, and mis-selling. I’m asking for Sky to either honour the £27 price promised or allow me to exit the contract without penalty.

I’d appreciate a Sky moderator reviewing the call recordings and stepping in to resolve this fairly.

Re: Cheated by sky

Daniel0210 — Fri, 06 Feb 2026 14:54:05 GMT

@Aditya1011

That won't happen based on your post.

You haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.

This link explains the methods of making a complaint.

https://www.sky.com/help/articles/how-to-make-a-complaint

Sky will then have up to 8 weeks to resolve it or issue a deadlock letter.

Re: Cheated by sky

Benjybags90 — Tue, 17 Feb 2026 11:47:11 GMT

The sky has never worked properly since it's been in I am got a Sky box anymore I cancelled that because there was nothing on it and isn't I wanted to watch I got to pay extra for so what was the use of having the sky boxing

Re: Cheated by sky

GD1 — Tue, 17 Feb 2026 13:20:04 GMT

@Benjybags90 I'm not sure what this has to do with the original thread you've tagged onto, please explain fully what the issue is as this thread relates to a broadband issue.