topic Re: Missing Ont cables in Broadband

Missing Ont cables

Jo398 — Tue, 17 Feb 2026 10:50:01 GMT

I've recently moved house and theres no cables to the open reach box. Happy to buy but want to make sure I'm getting the correct one. Alternatively, can sky deliver one?

Re: Missing Ont cables

caesarome — Tue, 17 Feb 2026 11:35:42 GMT

@Jo398

What cable is missing, is it the one from the ONT to your broadband hub ?

Re: Missing Ont cables

Jo398 — Tue, 17 Feb 2026 11:43:32 GMT

It is the power supply cable.

Re: Missing Ont cables

Chrisee — Tue, 17 Feb 2026 12:43:03 GMT

@Jo398 unfortunately you cannot buy the power supplies instead call Sky and they will,get Openreach to supply a replacement but it msy not hapoen for a couple dsys after your service is activated.