https://helpforum.sky.com/t5/Broadband/WiFi-issues-with-new-superfast-35/m-p/5214004#M552510 Superfast 35 not supernatural! Tue, 17 Feb 2026 11:18:41 GMT Tracey1-_ 2026-02-17T11:18:41Z https://helpforum.sky.com/t5/Broadband/WiFi-issues-with-new-superfast-35/m-p/5214001#M552508 Just upgraded to sky supernatural 35. No issues with previous package and this one is dropping out continuously. We have the existing router but we're sent a new cable to connect the phone socket to router. All checks via mysky say no issues at all. Home phone also not ringing although connected directly to router. Tried all suggestions via mysky app. Do not seem to be able to contact sky, just directed to this forum. Any ideas? Tue, 17 Feb 2026 11:18:00 GMT https://helpforum.sky.com/t5/Broadband/WiFi-issues-with-new-superfast-35/m-p/5214001#M552508 Tracey1-_ 2026-02-17T11:18:00Z https://helpforum.sky.com/t5/Broadband/WiFi-issues-with-new-superfast-35/m-p/5214004#M552510 Superfast 35 not supernatural! Tue, 17 Feb 2026 11:18:41 GMT https://helpforum.sky.com/t5/Broadband/WiFi-issues-with-new-superfast-35/m-p/5214004#M552510 Tracey1-_ 2026-02-17T11:18:41Z https://helpforum.sky.com/t5/Broadband/WiFi-issues-with-new-superfast-35/m-p/5214070#M552524 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4618558">@Tracey1-_</a>&nbsp;Home phone will take a few hours to transfer over from/to the new digital connection, voice light lit on the hub, in/out are both seperate services so one may come up before the other, after 48hrs if not working contact sky!</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/fix-phone-problems-start" target="_blank">Fix problems with your phone | Sky Help | Sky.com | Sky Help | Sky.com</A></P> Tue, 17 Feb 2026 13:14:28 GMT https://helpforum.sky.com/t5/Broadband/WiFi-issues-with-new-superfast-35/m-p/5214070#M552524 JimM1 2026-02-17T13:14:28Z