topic Re: Wifi not working in Broadband

Wifi not working

MrsZ1 — Tue, 17 Feb 2026 10:35:57 GMT

My WiFi is not working from 10 pm yesterday until now 10:30 am. All lights are green, and I restarted it, still not working.

Re: Wifi not working

caesarome — Tue, 17 Feb 2026 10:38:40 GMT

@MrsZ1

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Wifi not working

MrsZ1 — Tue, 17 Feb 2026 10:42:13 GMT

I did the check couple of times, it showed everything is good.

Re: Wifi not working

Johnno456 — Tue, 17 Feb 2026 12:05:36 GMT

I am having a similar issue, Ive seen it before, its on and off for a couple of days and then it goes OK again, never any communication from Sky.