Connection

Claire2611 — Tue, 17 Feb 2026 00:47:08 GMT

No light on my Internet connection on hub box

Re: Connection

Michail1 — Tue, 17 Feb 2026 00:55:42 GMT

Same here in Streatham

Piku01 — Tue, 17 Feb 2026 01:15:28 GMT

Same CR4 fttp ONT is all green. Hub no Internet

Nof200 — Tue, 17 Feb 2026 01:30:18 GMT

Same on norbury

Daniel0210 — Tue, 17 Feb 2026 05:28:21 GMT

Any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.