https://helpforum.sky.com/t5/Broadband/Bad-service/m-p/5213781#M552438 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4618218">@Clarea1981</a>&nbsp;The Forum is not sky Customer Service so has no idea about anything off you or your account's, you may wish to run the diagnostic against your connection, and that is lined below for you!</P><P>&nbsp;</P><P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P><P>You can also run the test via the MySky app on a mobile data connection.</P><P>Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.</P><P>If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).</P> Mon, 16 Feb 2026 21:30:39 GMT JimM1 2026-02-16T21:30:39Z https://helpforum.sky.com/t5/Broadband/Bad-service/m-p/5213717#M552421 <P>Good evening,&nbsp;</P><P>&nbsp;</P><P>all day whilst watching tv it keeps disconnecting etc saying there's a problem. The Wi-Fi is very poor. Saying no connecting I keep resetting it.&nbsp;<BR />Also can you please tell me why it keeps saying I've missed payments etc when I have clearly paid and it's all up to date.&nbsp;</P> Mon, 16 Feb 2026 19:47:04 GMT https://helpforum.sky.com/t5/Broadband/Bad-service/m-p/5213717#M552421 Clarea1981 2026-02-16T19:47:04Z https://helpforum.sky.com/t5/Broadband/Bad-service/m-p/5213781#M552438 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4618218">@Clarea1981</a>&nbsp;The Forum is not sky Customer Service so has no idea about anything off you or your account's, you may wish to run the diagnostic against your connection, and that is lined below for you!</P><P>&nbsp;</P><P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P><P>You can also run the test via the MySky app on a mobile data connection.</P><P>Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.</P><P>If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).</P> Mon, 16 Feb 2026 21:30:39 GMT https://helpforum.sky.com/t5/Broadband/Bad-service/m-p/5213781#M552438 JimM1 2026-02-16T21:30:39Z