topic Re: Shield settings in Broadband

Shield settings

Emmalou82 — Tue, 07 Oct 2025 18:43:08 GMT

Im confused by the custom settings in shield. Are you supposed to tick the categories you want to allow or tick them to not allow them?

Re: Shield settings

caesarome — Tue, 07 Oct 2025 18:53:37 GMT

@Emmalou82

That depends on what you are trying to do so does this help:

https://www.sky.com/help/articles/sky-broadband-shield-using

Re: Shield settings

Midiless — Mon, 16 Feb 2026 11:22:03 GMT

I too had the same question and found the available documentation/links confusing and/or economical with the truth!

Basically it appears that with the "custom" setting in the resultant category list all items are inactive (including desirable Phishing and Malware) and one has to select using the tick boxes on the left to include items one wishes to block. I would certainly have expected the Phishing and Malware category to be active by default as in the other age categories!