topic Re: No access to internet. in Broadband https://helpforum.sky.com/t5/Broadband/No-access-to-internet/m-p/5213192#M552297 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3178021">@LukeWarmwater</a>&nbsp;Yes the online service checker may tell you it's all good, but the light on the hub is the correct one, see the linked info below for you!</P><P>&nbsp;</P><P>If you haven’t done it already use the below link to check to see if there are any <STRONG>broadband problems or outages nearby if <EM>enough time has passed for a fault condition</EM> to be displayed by the software test!</STRONG> This should determine if there's an <U><STRONG>identified fault</STRONG></U> affecting multiple households.<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> Mon, 16 Feb 2026 09:40:42 GMT JimM1 2026-02-16T09:40:42Z No access to internet. https://helpforum.sky.com/t5/Broadband/No-access-to-internet/m-p/5213177#M552293 <P>The online service checker says everything is good&nbsp; - but I get no green light on the router and no internet connection at all.</P> Mon, 16 Feb 2026 09:22:28 GMT https://helpforum.sky.com/t5/Broadband/No-access-to-internet/m-p/5213177#M552293 LukeWarmwater 2026-02-16T09:22:28Z Re: No access to internet. https://helpforum.sky.com/t5/Broadband/No-access-to-internet/m-p/5213192#M552297 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3178021">@LukeWarmwater</a>&nbsp;Yes the online service checker may tell you it's all good, but the light on the hub is the correct one, see the linked info below for you!</P><P>&nbsp;</P><P>If you haven’t done it already use the below link to check to see if there are any <STRONG>broadband problems or outages nearby if <EM>enough time has passed for a fault condition</EM> to be displayed by the software test!</STRONG> This should determine if there's an <U><STRONG>identified fault</STRONG></U> affecting multiple households.<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> Mon, 16 Feb 2026 09:40:42 GMT https://helpforum.sky.com/t5/Broadband/No-access-to-internet/m-p/5213192#M552297 JimM1 2026-02-16T09:40:42Z