topic Re: Horrible ongoing connection in Broadband

Horrible ongoing connection

clowngrave — Sun, 15 Feb 2026 22:59:16 GMT

Continuously having terrible performance. MySky app service checker is useless and keeps saying there's no issues. Happening on both 2.4 and 5 band, clearly seeing other people also experiencing similar issues on this forum but no solutions aside from being told to check the light on the hub or run the service checker (both of which show no apparent issues)

Re: Horrible ongoing connection

Chrisee — Mon, 16 Feb 2026 07:38:18 GMT

@clowngrave can you explain what you mean by "horrible ongoing connection" ? Forum members needed more detail to be able to give any useful help.

Re: Horrible ongoing connection

JimM1 — Mon, 16 Feb 2026 08:10:56 GMT

@clowngrave The lights are not changing for you, now it's time to do the call to sky, just dial 150 on your landline and speak to Customer Service, have THEM run the diagnostic against your line connection, they may be able to spot what is going on and take it from there!