topic No internet connection in Broadband

No internet connection

Banus82 — Sun, 15 Feb 2026 23:15:19 GMT

No internet connection

Re: No internet connection

Steveggow — Sun, 15 Feb 2026 23:52:52 GMT

I have the same problem. Most nights my services goes down it's eithet seconds or minutes. And always when Im watching something

Re: No internet connection

Daniel0210 — Mon, 16 Feb 2026 03:43:51 GMT

@Banus82 @Steveggow
This link provides information about the coloured lights you may see on the various hubs https://www.sky.com/help/articles/hub-lights-explained-start

If you are having a broadband issue the first thing to do (even if you’ve already tried it), is use this link to check if there are any outages or issues nearby that may identify a known fault, perhaps affecting multiple households ~
https://www.sky.com/servicechecker

NOTE: The Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Bad weather?; Adverse weather can also impact your broadband.

Working from home?; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Re: No internet connection

Isa7 — Mon, 16 Feb 2026 04:24:25 GMT

No internet connection all the time is drop

Isa

Isa7 — Mon, 16 Feb 2026 05:17:59 GMT

My internet dropped and not connected yet I turn off everything and nothing works long time

Re: Isa

caesarome — Mon, 16 Feb 2026 05:35:58 GMT

@Isa7

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.