topic Re: Wifi keeps droping in Broadband

Wifi keeps droping

Lorna82 — Sun, 15 Feb 2026 18:57:21 GMT

WiFi past week keeps dropping

Re: Wifi keeps droping

caesarome — Sun, 15 Feb 2026 19:31:25 GMT

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Wifi keeps droping

Ady82 — Sun, 15 Feb 2026 19:34:40 GMT

I've had the same problem all weekend the WiFi every time I look has dropped out and I'm having to restart it. There's no reason as when I have reconnected and test the broadband it says no problems with it.

Re: Wifi keeps droping

JimM1 — Sun, 15 Feb 2026 19:37:11 GMT

@Ady82 what do you see when you look at the hub, see the link below!

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start