topic Re: N in Broadband

N

Ric18 — Sun, 15 Feb 2026 08:39:45 GMT

I cannot connect to the internet. The message says I am currently offline. My router shows lights in this order

power - Greeh

internet- green

wifi green v

voice no colour

How Can I fix it please

Re: N

caesarome — Sun, 15 Feb 2026 09:39:31 GMT

@Ric18

This explains the lights on the hubs:
https://www.sky.com/help/articles/hub-lights-explained-start

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: N

JimM1 — Sun, 15 Feb 2026 10:32:53 GMT

@Ric18 Are you normally a 3 lights or a 4 lights, the voice all depends on what phone connection type you have, but 3 Green as you have is the connection, hub off 5 minutes back on and if back to three again, you have a problem if it does not allow the data to pass to your connected devices, THAT is all off them so WiFi connected but NO Internet..... Leaving the sky hub off for a COUPLE hours may get you past that issue, but it does take that length off time to do so!