topic Wifi lost in Broadband

Wifi lost

Jac39 — Sat, 14 Feb 2026 21:48:45 GMT

WiFi has dropped out, broadband says it's good but all my devices won't connect. Sky hub has a white light so should be fine. It's like it has stopped working as it should

Re: Wifi lost

caesarome — Sat, 14 Feb 2026 22:09:04 GMT

@Jac39

Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Wifi lost

Jac39 — Sun, 15 Feb 2026 11:51:29 GMT

Nothing worked using sky. I isolated for an hour then turned on again but that did nothing. In the end I unplugged the box and left it over night. When I plugged it in this morning everything worked fine. Must be an issue with the sky max hub not being able to run 24/7

Re: Wifi lost

JimM1 — Sun, 15 Feb 2026 14:11:16 GMT

@Jac39 It's a possibility that, longer is better the off is trying to stear you down another server route, but then again the server may have been spotted as an issue and fixed asap, just no way off knowing that fact!