topic SkyQ box won't connect in Broadband

SkyQ box won't connect

Kirstye47 — Fri, 13 Feb 2026 21:45:55 GMT

I got upgraded to Sky Fibre today, but my SkyQ box won't connect. I've rebooted my Q box and new router, but I can't connect via WiFi. SkyQ box asks me to press and hold the WPS button, but there isn't one on the new router. I tried connecting as if it was non-Sky broadband but still won't connect 😕

Re: SkyQ box won't connect

JimM1 — Fri, 13 Feb 2026 22:09:24 GMT

@Kirstye47 The WPS button is ONE inch from the bottom on the RHS off the sky Hub as you look at the front off it, Look closely and you will see it small round and recessed into the SIDE off the hub!

3 second press and i think the light on the front flashes blue if a sky Max hub, and flashes Orange if a sky Broadband Hub in the button itself as that is were the light is, but linked below all about the lights for you!

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start

You can watch the video, shows you the WPS button location in it.

Sky WiFi booster | Sky Help | Sky.com | Sky Help | Sky.com

Re: SkyQ box won't connect

Kirstye47 — Fri, 13 Feb 2026 22:13:08 GMT

Ah sobit is, found it and it's now connected. Thank you!