topic Re: LOS is red and there is no Internet connection in Broadband

LOS is red and there is no Internet connection

DanH07415 — Fri, 13 Feb 2026 16:52:00 GMT

The LOS on my open reach box has turned red and there is no Internet connection. I have power cycled it, turning it off for 30 seconds, but still nothing.

Re: LOS is red and there is no Internet connection

JimM1 — Fri, 13 Feb 2026 16:55:40 GMT

@DanH07415 See the sky info as linked below for you!

Can't connect to broadband and have a red light on your ONT

Re: LOS is red and there is no Internet connection

caesarome — Fri, 13 Feb 2026 16:56:08 GMT

@DanH07415

Try running this line test to see if it finds the fault:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.