topic Re: Teams calls freezing in Broadband

Teams calls freezing

Dan274 — Fri, 13 Feb 2026 09:31:01 GMT

My team calls keep freezing or dropping out in office upstairs. laptop in same room next to booster. Teams calls ok downstairs and all other devices ok. Tests show all strengths are good. Can't be laptop as it's fine elsewhere. Do we need a new booster or box?

Re: Teams calls freezing

jamesn123 — Fri, 13 Feb 2026 10:07:45 GMT

Hi @Dan274

This sounds like your Teams calls struggle when you are upstairs connected to your Sky booster, but when your downstairs connected to the main router they are fine. Is this correct?

Re: Teams calls freezing

Dio1969 — Fri, 13 Feb 2026 13:42:19 GMT

I have similar issues, Teams constantly dropping me out of calls, although I havent tried moving closer to the main router to see if I get the same problem