Sky Max Hub app issues

Webster26 — Fri, 13 Feb 2026 11:25:30 GMT

Hi All,

I have had Sky Max since the end of January and my old internet connection is due to end in the coming week but the issue i have is that the new Sky Max hub wont show in my app and therefore i cant setup a Sky Max Pod that Sky have sent me.

I have called them multiple times requesting that they onboard me manually as i have seen in other posts here that this is the solution. They have since sent me a new hub and pod yet this hasnt changed the issue. Sometimes they say we will raise it to the back end team and it should be working within 24-48 hours and then other times they say it can take up to 2 weeks! Well we are well and truly past all those time frames now.

I have deleted the app, re installed it, signed back in. Tried on another device etc etc. any help or advice here would be great. meant to be getting a call back today from them to check if all is working but given they havent called me back in the past im not going to hold my breath here. I have also checked this morning and can see there has been no change in my app.

Re: Sky Max Hub app issues

JimM1 — Fri, 13 Feb 2026 13:23:32 GMT

@Webster26 That's it until all the planets align with the sky Settings account and that sky Max hub you are needing the assistance of sky to get it all done!

topic Sky Max Hub app issues in Broadband

Sky Max Hub app issues

Re: Sky Max Hub app issues