topic Re: Broadband keeps dropping off SA71 in Broadband

Broadband keeps dropping off SA71

Stef33 — Thu, 28 Nov 2024 08:52:11 GMT

My broadband connection keeps dropping off , the router resets and then drops signal within 5 minutes, left with no radio( Alexa) tv , internet, it's been like this for 3 days.....

Re: Broadband keeps dropping off SA71

Addie15 — Fri, 29 Nov 2024 09:26:58 GMT

Hi there, @Stef33. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broadband keeps dropping off SA71

Hipp+House — Thu, 12 Feb 2026 15:59:20 GMT

How do I escalate? I have the same problem.

Re: Broadband keeps dropping off SA71

Chrisee — Thu, 12 Feb 2026 16:13:29 GMT

@Hipp+House you can't escalate your own post if you have lost your connection (see https://www.sky.com/help/articles/hub-lights-explained-start) run the service checker in the My Sky app over a mobile connection but note it can take up,to an hour to pick up a dropped connection.

Re: Broadband keeps dropping off SA71

Carolfr — Thu, 12 Feb 2026 16:28:40 GMT

I keep losing the Internet and cannot get Alexa or Netflix on TV.