https://helpforum.sky.com/t5/Broadband/Mr/m-p/5211059#M551745 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4614865">@Johhnf</a>&nbsp;if the lights on the hub show that it has lost connection (see&nbsp;<A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A>) the service checker will take up,to an hour to,pick that up. Once it does it can offer to book an engineer after running younthrough some checks. Calling Sky will go through a similat process.</P> Thu, 12 Feb 2026 16:09:47 GMT Chrisee 2026-02-12T16:09:47Z https://helpforum.sky.com/t5/Broadband/Mr/m-p/5211034#M551734 <P>Not connecting to internet but service checker says all ok&nbsp;</P> Thu, 12 Feb 2026 15:46:50 GMT https://helpforum.sky.com/t5/Broadband/Mr/m-p/5211034#M551734 Johhnf 2026-02-12T15:46:50Z https://helpforum.sky.com/t5/Broadband/Mr/m-p/5211059#M551745 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4614865">@Johhnf</a>&nbsp;if the lights on the hub show that it has lost connection (see&nbsp;<A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A>) the service checker will take up,to an hour to,pick that up. Once it does it can offer to book an engineer after running younthrough some checks. Calling Sky will go through a similat process.</P> Thu, 12 Feb 2026 16:09:47 GMT https://helpforum.sky.com/t5/Broadband/Mr/m-p/5211059#M551745 Chrisee 2026-02-12T16:09:47Z