topic Re: Broadband crashng in Broadband

Broadband crashng

Andys211 — Wed, 11 Feb 2026 17:19:36 GMT

Broadband crashes every night (used to be about 2.30am each day but now 5.15am each day).
No access to Sky TV and all devices reconnect after approximately 10 minutes.

Re: Broadband crashng

jamesn123 — Wed, 11 Feb 2026 17:20:34 GMT

Hi @Andys211

Do you have Sky Q?

What broadband package do you have and which technology is it using (FTTC or FTTP)?

Re: Broadband crashng

Andys211 — Wed, 11 Feb 2026 17:23:39 GMT

Yes I have Sky Q. Broadband is Fibre300 (was 100 but upgraded). No idea about the rest.

Re: Broadband crashng

jamesn123 — Thu, 12 Feb 2026 15:04:41 GMT

@Andys211

Then its likely the power saving settings on your Sky Q box. Change them from Eco to Active in settings

Re: Broadband crashng

Daniel0210 — Thu, 12 Feb 2026 15:11:12 GMT

@Andys211

I agree with @jamesn123 This link explains changing the Eco mode settings

https://www.sky.com/help/articles/using-the-standby-settings

Re: Broadband crashng

Andys211 — Thu, 12 Feb 2026 15:39:14 GMT

No. The eco setting is already off.

Re: Broadband crashng

jamesn123 — Thu, 12 Feb 2026 18:34:31 GMT

@Andys211

Not sure what else is causing it then, do the lights on the hub change? If its a single 10min outage in 24hrs its not likely to be accepted as a fault by Sky or Openreach