https://helpforum.sky.com/t5/Broadband/Janet/m-p/5210885#M551699 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4614672">@Janet119</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Thu, 12 Feb 2026 13:04:20 GMT caesarome 2026-02-12T13:04:20Z https://helpforum.sky.com/t5/Broadband/Janet/m-p/5210878#M551698 <P>Hi, my Internet is not working. It is flashing amber on the router and I keep getting a message come on the TV saying there is an issue with the Internet and let's fix it. I have tried this multiple times and nothing changes. I have ran the tests on the app and it's saying everything should be OK.&nbsp;</P> Thu, 12 Feb 2026 12:57:16 GMT https://helpforum.sky.com/t5/Broadband/Janet/m-p/5210878#M551698 Janet119 2026-02-12T12:57:16Z https://helpforum.sky.com/t5/Broadband/Janet/m-p/5210885#M551699 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4614672">@Janet119</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Thu, 12 Feb 2026 13:04:20 GMT https://helpforum.sky.com/t5/Broadband/Janet/m-p/5210885#M551699 caesarome 2026-02-12T13:04:20Z