https://helpforum.sky.com/t5/Broadband/WiFi-not/m-p/5210769#M551688 <P>We've had a new router installed and we cannot connect. We've run a signal checker and it says we have a signal!</P> Thu, 12 Feb 2026 10:51:42 GMT SylviaMillar 2026-02-12T10:51:42Z https://helpforum.sky.com/t5/Broadband/WiFi-not/m-p/5210769#M551688 <P>We've had a new router installed and we cannot connect. We've run a signal checker and it says we have a signal!</P> Thu, 12 Feb 2026 10:51:42 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not/m-p/5210769#M551688 SylviaMillar 2026-02-12T10:51:42Z https://helpforum.sky.com/t5/Broadband/WiFi-not/m-p/5210868#M551696 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4614547">@SylviaMillar</a>&nbsp;</P> <P>If the new router had a new wifi network name and password are you getting your devices to search for your new network name and using&nbsp;the supplied password to connect to it ?</P> Thu, 12 Feb 2026 12:26:00 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not/m-p/5210868#M551696 caesarome 2026-02-12T12:26:00Z