topic Re: Hub 4 Email in Broadband

upgrade to Hub 4

V46R — Wed, 11 Feb 2026 12:25:15 GMT

Hi all,

Not sure if this is the right place or people have asked this before but I have recieved an email today saying

" We want you to have a better streaming experience, so we’d like to upgrade you to a newer hub, on us. You’ve had your current hub for a while, and it’s an older model which no longer receives software and security updates.

With a Hub 4, you could be enjoying a faster, more reliable connection and a smoother streaming experience, plus improved security."

then there is a link to order

The sender is sky @ email.contact. sky

It all looks legit and even is adressed to me, but, I just wanted to be certain.

Thanks for any help.

Re: upgrade to Hub 4

Chrisee — Wed, 11 Feb 2026 12:51:49 GMT

@V46R Sky are phasing out older hubs like the flat Sky Q hub as they will not meet the new security regs due to come into force in a few months. You can ring Sky yourself if you are not happy with using the link in the email as you cannot guarantee this isnt a scammer copying Sky's email but is probably legit.

Re: upgrade to Hub 4

V46R — Wed, 11 Feb 2026 13:02:47 GMT

@Chrisee Thank you for your help.

Re: Hub 4 Email

caesarome — Wed, 11 Feb 2026 13:04:50 GMT

@V46R

That email is from Sky and as the email says you have been sent it because the hub yoiu have will no loonger receive any software updates so the link it should take you to this page for you to order your free replacement:

https://sky.com/skyhuboptions

Re: Hub 4 Email

V46R — Wed, 11 Feb 2026 15:16:07 GMT

@caesarome Thanks, just wanted to be 100% sure, can never be too careful.