https://helpforum.sky.com/t5/Broadband/Problem-with-my-sky-broadband-hub-IP4/m-p/5210125#M551572 <P>I do not have broadband, though service checker says that I have. I have followed all advice offered. On my sky broadband hub:- the power light is green,</P><P>There is no Internet light&nbsp;</P><P>The WI-FI light is green</P><P>The voice light is red</P> Wed, 11 Feb 2026 12:15:49 GMT Me50C 2026-02-11T12:15:49Z https://helpforum.sky.com/t5/Broadband/Problem-with-my-sky-broadband-hub-IP4/m-p/5210125#M551572 <P>I do not have broadband, though service checker says that I have. I have followed all advice offered. On my sky broadband hub:- the power light is green,</P><P>There is no Internet light&nbsp;</P><P>The WI-FI light is green</P><P>The voice light is red</P> Wed, 11 Feb 2026 12:15:49 GMT https://helpforum.sky.com/t5/Broadband/Problem-with-my-sky-broadband-hub-IP4/m-p/5210125#M551572 Me50C 2026-02-11T12:15:49Z https://helpforum.sky.com/t5/Broadband/Problem-with-my-sky-broadband-hub-IP4/m-p/5210128#M551574 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4613787">@Me50C</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Wed, 11 Feb 2026 12:19:12 GMT https://helpforum.sky.com/t5/Broadband/Problem-with-my-sky-broadband-hub-IP4/m-p/5210128#M551574 caesarome 2026-02-11T12:19:12Z