topic Re: No internet in Broadband

No internet

Ade52 — Wed, 11 Feb 2026 01:04:26 GMT

Internet down again

Re: No internet

David1239 — Wed, 11 Feb 2026 01:05:26 GMT

It seams like a lot of us are facing the same issue

Re: No internet

Ade52 — Wed, 11 Feb 2026 01:07:31 GMT

Not long changed over from virgin media and now sky is just as poor

Re: No internet

Ade52 — Wed, 11 Feb 2026 01:12:28 GMT

To be fair its just come back on 😂

Hope i haven't spoke too soon

Re: No internet

David1239 — Wed, 11 Feb 2026 02:09:36 GMT

Good for you.

after trying for 2 hours I booked an engineer.
for me the problem lies outside my premises they say.

thank you.

Re: No internet

KakfaCarnage — Wed, 11 Feb 2026 02:17:04 GMT

Hi there, I've read someone else saying they've been told this tonight as well, that it's outside their premises. Did Sky tell you where the issue is? And do you know how many days you have to wait for the engineer? Cheers.

Re: No internet

David1239 — Wed, 11 Feb 2026 02:20:35 GMT

Asap they said.

Re: No internet

Daniel0210 — Wed, 11 Feb 2026 03:23:31 GMT

As you've all posted in the early hours it's worth pointing out that any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.