https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5209883#M551505 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4613537">@Jessicaockenden</a>&nbsp;&nbsp;First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.<BR /><BR />Please be aware that outages after midnight are usually down to maintenance, please see this pinned post <A href="https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#" target="_blank">https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#</A><BR /><BR />If your ONT shows a Red Light please see this guide <A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#</A></P> Wed, 11 Feb 2026 01:36:49 GMT GD1 2026-02-11T01:36:49Z https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5209869#M551492 2 green lights one orange Wed, 11 Feb 2026 01:04:19 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5209869#M551492 Jessicaockenden 2026-02-11T01:04:19Z https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5209883#M551505 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4613537">@Jessicaockenden</a>&nbsp;&nbsp;First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.<BR /><BR />Please be aware that outages after midnight are usually down to maintenance, please see this pinned post <A href="https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#" target="_blank">https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#</A><BR /><BR />If your ONT shows a Red Light please see this guide <A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#</A></P> Wed, 11 Feb 2026 01:36:49 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5209883#M551505 GD1 2026-02-11T01:36:49Z