topic West Lynn, Norfolk in Broadband

West Lynn, Norfolk

McKenziec06 — Tue, 10 Feb 2026 20:31:31 GMT

I'm seeing a lot of people reporting the same issues as myself on the west lynn facebook groups. All afternoon my internet is dropping out completely and not coming back on unless i physically unplugg the router. It appears lots of other people in the area are experiancing the same issue. Yet when logged with Sky or checking the service no faults found.

Re: West Lynn, Norfolk

AJS81 — Tue, 10 Feb 2026 20:34:07 GMT

It's been the same here in Hunstanton. I noticed it first late last night/early morning. It has been particularly bad over the past couple of hours but like you, the Service Checker suggests everything is perfect, it's not.

Re: West Lynn, Norfolk

Brad0704 — Tue, 10 Feb 2026 20:34:35 GMT

Same issue here in Snettisham! Been going on since 2pm today. Spoke to Sky they have claimed to reset the router and fix the issue but its gone down twice since!

Re: West Lynn, Norfolk

Reeve947 — Tue, 10 Feb 2026 20:36:54 GMT

Same in fairstead

Re: West Lynn, Norfolk

Daniel0210 — Tue, 10 Feb 2026 20:53:59 GMT

This link provides information about the coloured lights you may see on the various hubs https://www.sky.com/help/articles/hub-lights-explained-start

If you are having a broadband issue the first thing to do (even if you’ve already tried it), is use this link to check if there are any outages or issues nearby that may identify a known fault, perhaps affecting multiple households ~
https://www.sky.com/servicechecker

NOTE: The Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Bad weather?; Adverse weather can also impact your broadband.

Working from home?; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Re: West Lynn, Norfolk

Ollie12345 — Tue, 10 Feb 2026 21:00:05 GMT

Same here in gaywood starting happening around 12pm

Re: West Lynn, Norfolk

Carlcas59 — Tue, 10 Feb 2026 21:03:27 GMT

Same in north Lynn tried to report all I get is that chat thing càrnt find tell no to chat to a person.

Re: West Lynn, Norfolk

Ollie12345 — Tue, 10 Feb 2026 21:04:23 GMT

Just keep replying no and you will get to speak to some one the ai chat it's terrible

Re: West Lynn, Norfolk

McKenziec06 — Tue, 10 Feb 2026 22:04:14 GMT

I managed to get something logged they said they have escalated the issue and someone will be looking into it in the next 72 hours. Hopefully don't have to wait the full length of time.