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wils1962 — Tue, 10 Feb 2026 17:52:29 GMT

I have ordered full fibre, and had second thoughts and would like to cancel, who do I contact? Thanks.

Re: Cancel

Daniel0210 — Tue, 10 Feb 2026 18:07:19 GMT

@wils1962

You need to contact Sky.

These are the current methods for contacting Sky, and depending on the issue some will be more appropriate than others …

🟢 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟢online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟢Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟢Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟡Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of any link is showing the correct flag and change if required. The Sky Ireland phone lines have different operating hours to the UK and are closed at a weekend.

Re: Cancel

JimM1 — Tue, 10 Feb 2026 18:22:38 GMT

@wils1962 Do keep in mind that the Full Fibre upgrade is currently being given as a free off charge upgrade, and you may have no choice in the Future but to go full fibre or lose services supplied to your home, the current £100 fee is being waived by OR and sky are passing on that full saving to the customer, but it is all your choice to do what is best for you currently!

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