https://helpforum.sky.com/t5/Broadband/WiFi-out/m-p/5208817#M551215 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4612366">@Chris740</a>&nbsp;</P> <P>Have you tried changing your broadband shield settings, you can do this via the MySky app or online here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/myaccount/bb-and-talk/broadband-shield" target="_blank">https://www.sky.com/myaccount/bb-and-talk/broadband-shield</A></P> Mon, 09 Feb 2026 16:51:46 GMT caesarome 2026-02-09T16:51:46Z https://helpforum.sky.com/t5/Broadband/WiFi-out/m-p/5208804#M551212 <P>My Sky Hub states I am connected to the internet and all lights are green on front of my router. My problem is that some of my apps (WhatsApp, Facebook Messenger, Ring doorbell to name a few) are constantly dropping out so I'm using a lot of mobile data but paying for WiFi. Also it means I'm not able to make WiFi calls on WhatsApp and my messages aren't being sent or coming through for several hours, and usually not until I switch my mobile data on. What do I do because it's been going on for over two weeks now</P> Mon, 09 Feb 2026 16:42:06 GMT https://helpforum.sky.com/t5/Broadband/WiFi-out/m-p/5208804#M551212 Chris740 2026-02-09T16:42:06Z https://helpforum.sky.com/t5/Broadband/WiFi-out/m-p/5208817#M551215 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4612366">@Chris740</a>&nbsp;</P> <P>Have you tried changing your broadband shield settings, you can do this via the MySky app or online here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/myaccount/bb-and-talk/broadband-shield" target="_blank">https://www.sky.com/myaccount/bb-and-talk/broadband-shield</A></P> Mon, 09 Feb 2026 16:51:46 GMT https://helpforum.sky.com/t5/Broadband/WiFi-out/m-p/5208817#M551215 caesarome 2026-02-09T16:51:46Z