topic Re: I need ont box mov in Broadband

I need ont box mov

Ashley887 — Mon, 09 Feb 2026 13:55:03 GMT

The engineer came and put a oti box right above kitchen sink and took my router from living room and put by the sink. There is wires everywhere this is dangerous and I want it moved

I can not get nothing to work around the house and I can't contact anyone

I will end my contract if I can't talk to anyone to sort this

Re: I need ont box mov

JimM1 — Mon, 09 Feb 2026 14:03:45 GMT

@Ashley887 Just dial 150 on your landline phone, and connect with a sky Customer Service agent!

Re: I need ont box mov

Chrisee — Mon, 09 Feb 2026 16:35:26 GMT

@Ashley887 given there had to be an adult present during the installstion why was this not raised with the engineer at the time?

Certainly sounds like a hazard so I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

See here fir how the escalation works My Post Has Been Escalated – What Happens Next on Sky Community

Re: I need ont box mov

Brill+Gill — Mon, 09 Feb 2026 17:04:30 GMT

Hi @Chrisee, thanks for escalating this. We’ve sent @Ashley887 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.