https://helpforum.sky.com/t5/Broadband/Issue-with-Speed/m-p/5208001#M551022 <P>Hub is not 500 speed. I want to claim.</P><P>the Puck has been the biggest disappointment&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>I've also sent back the Sky q devices too, but I'm getting charged</P><P>&nbsp;</P><P>please call&nbsp;</P><P>&nbsp;or email me</P><P>&nbsp;</P> Sun, 08 Feb 2026 14:49:42 GMT Glyn110 2026-02-08T14:49:42Z https://helpforum.sky.com/t5/Broadband/Issue-with-Speed/m-p/5208001#M551022 <P>Hub is not 500 speed. I want to claim.</P><P>the Puck has been the biggest disappointment&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>I've also sent back the Sky q devices too, but I'm getting charged</P><P>&nbsp;</P><P>please call&nbsp;</P><P>&nbsp;or email me</P><P>&nbsp;</P> Sun, 08 Feb 2026 14:49:42 GMT https://helpforum.sky.com/t5/Broadband/Issue-with-Speed/m-p/5208001#M551022 Glyn110 2026-02-08T14:49:42Z https://helpforum.sky.com/t5/Broadband/Issue-with-Speed/m-p/5208007#M551023 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4611474">@Glyn110</a>&nbsp;You have to do the calling to sky, The Forum is just not sky Customer Service!&nbsp;</P> Sun, 08 Feb 2026 15:02:02 GMT https://helpforum.sky.com/t5/Broadband/Issue-with-Speed/m-p/5208007#M551023 JimM1 2026-02-08T15:02:02Z https://helpforum.sky.com/t5/Broadband/Issue-with-Speed/m-p/5208022#M551024 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4611474">@Glyn110</a>&nbsp;wrote:<BR /> <P>Hub is not 500 speed. I want to claim.</P> <HR /></BLOCKQUOTE> <P><A href="https://www.sky.com/help/articles/sky-broadband-speed-guarantee" target="_blank" rel="noopener">https://www.sky.com/help/articles/sky-broadband-speed-guarantee</A>&nbsp;</P> Sun, 08 Feb 2026 15:17:50 GMT https://helpforum.sky.com/t5/Broadband/Issue-with-Speed/m-p/5208022#M551024 TimmyBGood 2026-02-08T15:17:50Z