topic Re: Tv not connecting in Broadband

Tv not connecting

ShaunCameron — Sat, 07 Feb 2026 17:39:31 GMT

My tv not connecting to my broadband

Re: Tv not connecting

Chrisee — Sun, 08 Feb 2026 08:52:59 GMT

@ShaunCameron impossible to offer any advice without knowing some more like

are other devices connecting
has the TV connected before
do you have a white or black hub

Re: Tv not connecting

arcadeavenger — Sun, 08 Feb 2026 11:17:45 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141