https://helpforum.sky.com/t5/Broadband/Engineer-never-arrived-ghost-order/m-p/5207536#M550922 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4454685">@Claire308</a>&nbsp;</P> <P>What did Sky say when you spoke to them about this ?</P> Sat, 07 Feb 2026 16:15:21 GMT caesarome 2026-02-07T16:15:21Z https://helpforum.sky.com/t5/Broadband/Engineer-never-arrived-ghost-order/m-p/5207522#M550916 <P>Hi,</P><P>I contacted sky back before December and did a new deal on my package also upgrading from super fast broadband to full fibre 150.</P><P>it appears the a ghost order was put through. No open reach engineer was ever arranged. However my broadband product shows as full fibre 150 (which I don't have) and my bill is still super fast broadband.</P><P>&nbsp;</P><P>Ideas?&nbsp;</P> Sat, 07 Feb 2026 15:57:27 GMT https://helpforum.sky.com/t5/Broadband/Engineer-never-arrived-ghost-order/m-p/5207522#M550916 Claire308 2026-02-07T15:57:27Z https://helpforum.sky.com/t5/Broadband/Engineer-never-arrived-ghost-order/m-p/5207536#M550922 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4454685">@Claire308</a>&nbsp;</P> <P>What did Sky say when you spoke to them about this ?</P> Sat, 07 Feb 2026 16:15:21 GMT https://helpforum.sky.com/t5/Broadband/Engineer-never-arrived-ghost-order/m-p/5207536#M550922 caesarome 2026-02-07T16:15:21Z