topic Can’t upgrade my sky broadband in Broadband

Can’t upgrade my sky broadband

Josh140 — Fri, 06 Feb 2026 19:33:04 GMT

I need to a human as I'm trying to upgrade my broadband to the 900mbps fibre I get to the final stage to place my order and I click it and then the place order button becomes unhighlighted and then nothing happens. Please

help.

Re: Can’t upgrade my sky broadband

JimM1 — Fri, 06 Feb 2026 19:40:18 GMT

@Josh140 Just call sky CS then and do it that way, call 150 from your landline, 8am to 8pm so it's tomorrow now as today may just be to late!

Re: Can’t upgrade my sky broadband

Josh140 — Fri, 06 Feb 2026 19:43:46 GMT

I don't have a sky landline I'm afraid

Re: Can’t upgrade my sky broadband

Josh140 — Fri, 06 Feb 2026 20:07:34 GMT

So I need an actual number to CS I can ring

Re: Can’t upgrade my sky broadband

JimM1 — Fri, 06 Feb 2026 20:07:41 GMT

@Josh140 Yes every sky system supplied has talk with it, do you mean that you have NO landline phone to plug in, that is different! just call 150 then if you have a sky Mobile, gets you to the same place!

Re: Can’t upgrade my sky broadband

Josh140 — Fri, 06 Feb 2026 20:09:18 GMT

I have no landline at all me and my wife have mobile phones on ee and O2 we only have sky broadband I'm trying to upgrade but every time I go to place order it freezes which is the last stage then I'm back to square one again.

Re: Can’t upgrade my sky broadband

JimM1 — Fri, 06 Feb 2026 21:28:28 GMT

@Josh140 Post 4 you will be able to chat from the call us, tomorrow during opening times you will see the number to call!

https://helpforum.sky.com/t5/Broadband/Moving-Home/m-p/5080372