topic Re: Wifi in Broadband

Wifi

_becci- — Fri, 06 Feb 2026 16:03:39 GMT

Seem to be struggling with WiFi connection. Have switched the box off and back on again but this hasn't helped.

Re: Wifi

caesarome — Fri, 06 Feb 2026 16:46:33 GMT

When you say you are struggling, do you mean a weak signal, if so try this:

https://www.sky.com/help/broadband/connecting-to-my-broadband/trouble-connecting/no-connection-slow-wifi/articles/connect-devices-to-broadband-fix-a-problem

Re: Wifi

Gav1 — Fri, 06 Feb 2026 16:57:41 GMT

I am having a similar issue with my broadband. The devices are connected to th router, but not connected to the internet

Re: Wifi

caesarome — Fri, 06 Feb 2026 17:22:07 GMT

@Gav1

If all the lights are lit then try a reboot of the hub at the mains.

Re: Wifi

Gav1 — Fri, 06 Feb 2026 17:38:17 GMT

Thank you for your assistance. All of the hub lights are showing green, and I have restarted the hub. The lights have all gone green again. However, devices can connect to the hub, but they are still unable to access the internet. There must be an issue in the area