topic Re: sky broadband refund in Broadband

sky broadband refund

Gerald14 — Fri, 06 Feb 2026 12:38:06 GMT

I closed my sky account in August and I am still waiting on a refund from my account.

Re: sky broadband refund

JimM1 — Fri, 06 Feb 2026 12:52:45 GMT

@Gerald14 All refunds go to credit, if you want it back then it will be a call to sky to arrange that!

Re: sky broadband refund

caesarome — Fri, 06 Feb 2026 13:57:32 GMT

@Gerald14

Do you see a credit on your account because if you do and you do not want to call then we can get you some help from

Sky via a private message on here.

Re: sky broadband refund

Daniel0210 — Fri, 06 Feb 2026 14:11:28 GMT

@Gerald14

And is your payment method still active?

Re: sky broadband refund

Gerald14 — Fri, 06 Feb 2026 14:20:10 GMT

Yes there is a credit on my accout I can see it.

Re: sky broadband refund

Gerald14 — Fri, 06 Feb 2026 14:21:12 GMT

Yes still active.

Re: sky broadband refund

Gerald14 — Fri, 06 Feb 2026 14:22:34 GMT

Yes there is a credit.

Re: sky broadband refund

Daniel0210 — Fri, 06 Feb 2026 14:23:21 GMT

@Gerald14

I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: sky broadband refund

Brill+Gill — Fri, 06 Feb 2026 14:24:42 GMT

Hi @Daniel0210, thanks for escalating this. We’ve sent @Gerald14 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: sky broadband refund

Gerald14 — Mon, 09 Feb 2026 17:21:29 GMT

Thanks everyone I got my refund.