https://helpforum.sky.com/t5/Broadband/Am-not-connecting/m-p/5206381#M550640 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4609670">@MN99</a>&nbsp;</P> <P>Try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P>&nbsp;</P> <P>You can also run the test via the MySky app on a mobile data connection.</P> <P>After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Fri, 06 Feb 2026 05:38:34 GMT caesarome 2026-02-06T05:38:34Z https://helpforum.sky.com/t5/Broadband/Am-not-connecting/m-p/5206352#M550625 <P>My router is showing green light and I have tried to restart it but there's no change</P> Fri, 06 Feb 2026 00:59:22 GMT https://helpforum.sky.com/t5/Broadband/Am-not-connecting/m-p/5206352#M550625 MN99 2026-02-06T00:59:22Z https://helpforum.sky.com/t5/Broadband/Am-not-connecting/m-p/5206381#M550640 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4609670">@MN99</a>&nbsp;</P> <P>Try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P>&nbsp;</P> <P>You can also run the test via the MySky app on a mobile data connection.</P> <P>After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Fri, 06 Feb 2026 05:38:34 GMT https://helpforum.sky.com/t5/Broadband/Am-not-connecting/m-p/5206381#M550640 caesarome 2026-02-06T05:38:34Z