topic long wait in Broadband

long wait

olandezul — Thu, 05 Feb 2026 22:34:03 GMT

way is takeing so long for a delivery?

Re: long wait

JimM1 — Thu, 05 Feb 2026 22:44:33 GMT

@olandezul Have you looked at your order status, there is no way the Forum would know anything, it is not sky Customer service!

Re: long wait

Chrisee — Fri, 06 Feb 2026 07:50:24 GMT

@olandezul if you are waiting for a Sky hub for a new broadband servicecthesecare dispatched to arrive roughly no more than 2 days before thecservice is due to start.

Re: long wait

olandezul — Fri, 06 Feb 2026 08:03:03 GMT

Thank you, much appreciated

Re: long wait

Daniel0210 — Fri, 06 Feb 2026 08:13:08 GMT

@olandezul

My sons hub arrived 5 days before the activation date (December 2024).

They are sent via Royal Mail. Once sent out you can usually track its progress.

The postie will usually leave it hidden if no one is in. You shouldn't need to sign for it. The postie should also pop a card through the letterbox telling you where it was left and the tracking should show some information on it too.