topic Re: K in Broadband

K

Chris1108 — Thu, 05 Feb 2026 16:10:52 GMT

My Internet keeps dropping up. I can't even get Internet upstairs anymore because it says the signal is poor the TV that I use is right above the router

Re: K

caesarome — Thu, 05 Feb 2026 16:19:16 GMT

@Chris1108 wrote:

I can't even get Internet upstairs anymore because it says the signal is poor the TV that I use is right above the router

Try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

Select "No, I still need help" at the bottom on the above link.

Re: K

Chrisee — Thu, 05 Feb 2026 16:20:27 GMT

@Chris1108 can you clarify if the connection from the exchangecto your hub is droopping or some devices connected by WiFi are losing their connection as they have totally different solutions. The lights on your Sky hub should show which it is see https://www.sky.com/help/articles/hub-lights-explained-start

Poor WiFi coverage is probably the most common question we get in the forum. In many homes a single Sky hub cannot provide a usable wifi signal in every room due to the layout and type of construction of the property especially in older homes. Assuming the hub is in the best possible position which is out in the open on a surfsce then the only answer is additional wifi sources.

Your choice.is to either buy Sky's add-on WiFi Max bundle which can supply up to 3 extenders see https://www.sky.com/help/articles/sky-wifi-max or buy your own wifi system and use that instead of the Sky hub's WiFi.