topic No broadbnd in Broadband

No broadbnd

Jimmie — Thu, 05 Feb 2026 16:18:14 GMT

I can't connect any devices to my broadband

Re: No broadbnd

caesarome — Thu, 05 Feb 2026 16:24:34 GMT

@Jimmie

What lights are lit on your broadband hub ?

Re: No broadbnd

Jimmie — Mon, 09 Feb 2026 10:56:50 GMT

The power and wireless lights are on

Re: No broadbnd

GD1 — Mon, 09 Feb 2026 11:05:14 GMT

@Jimmie First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.