https://helpforum.sky.com/t5/Broadband/Sky/m-p/5205856#M550479 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4609033">@HW14</a>&nbsp; &nbsp;First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P>&nbsp;</P> <P>If your ONT shows a Red Light please see this guide <A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#</A></P> Thu, 05 Feb 2026 11:59:13 GMT GD1 2026-02-05T11:59:13Z https://helpforum.sky.com/t5/Broadband/Sky/m-p/5205853#M550477 <P>My Sky Fibre has stopped working and I have a red light under PON. I have switched it off and on but it is still not working&nbsp;</P> Thu, 05 Feb 2026 11:56:32 GMT https://helpforum.sky.com/t5/Broadband/Sky/m-p/5205853#M550477 HW14 2026-02-05T11:56:32Z https://helpforum.sky.com/t5/Broadband/Sky/m-p/5205856#M550479 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4609033">@HW14</a>&nbsp; &nbsp;First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P>&nbsp;</P> <P>If your ONT shows a Red Light please see this guide <A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#</A></P> Thu, 05 Feb 2026 11:59:13 GMT https://helpforum.sky.com/t5/Broadband/Sky/m-p/5205856#M550479 GD1 2026-02-05T11:59:13Z