topic Re: Sky router keeps dropping connection and getting hot in Broadband

Sky router keeps dropping connection and getting hot

Ju1308 — Thu, 05 Feb 2026 11:00:17 GMT

For the last couple of days we keep losing the internet and having to reset router. I have done all the checks for the broadband / wifi etc and it doesn't throw up any problems. We have this router for at least 8 years and it gets hot - would Sky replace the router ?

Re: Sky router keeps dropping connection and getting hot

JimM1 — Thu, 05 Feb 2026 11:07:06 GMT

@Ju1308 Have a look at the link below, see the sky hubs there and say which one you have, hard to say when you mention 8 years and if you have the sky Q hub, that one does run very warm because all is inbuilt to it, and also obsoleted now.... Say what you see from below!

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub